FAQs
“Responses to Your Inquiries Regarding Our Cleaning Services”
Trusting someone to come into your home and clean is a big decision, and we understand the importance of trust and customer satisfaction.
At Chelsea’s Cleaning Services, we strive to ensure you are always completely satisfied with our services. Below, you will find answers to the most frequently asked questions about our services, pricing, office management, and more.
General Questions
Q: How do I know if there is an office in my area?
A: We provide services in Longview, Dallas, Kilgore, Carthage, Tyler, Gilmer, and across the United States. Visit Chelsea’s Clemmie area has an officiating Services Locator on our website and enter your information to find an office that serves your area.
Q: Your website says there is no office in my area, but I know there is one just a few miles away. Will that office come to my area?
A: In certain cases, that office might be able to assist you. Someone will contact you to see if they can help you if you call or email to CCS.
Q: Can I just get a ballpark figure of how much it will cost to clean my home?
A: Even though every house is unique, we base our charges on factors that affect how and how much we clean, such as clutter, pets, and even your lifestyle.
Q: What cleaning services do you offer?
A: We offer a wide range of cleaning services including regular housekeeping, deep cleaning, move-in/move-out cleaning, special occasion cleaning, office cleaning, furniture cleaning, Airbnb cleaning, and commercial cleaning services. Customized services are also available to meet your specific needs.
Q: Do you offer packages?
A: We use a tried-and-true system to clean thoroughly, consistently, and efficiently. For a list of the items we typically clean during a visit, please see our cleaning services page. We also tailor our visits to your specific needs and your home’s cleaning requirements. For more information, please contact us.
Q: Do you bring your own cleaning supplies, chemicals, and equipment?
A: Really, we have everything we require to tidy your house. You don’t have to provide a thing.
Q: Do you clean homes just once, or do you have to clean long-term?
A: While most of our customers prefer a weekly cleaning on a regularly scheduled day, we also clean homes every other week or less frequently, including special occasions.
Q: How many cleaners will be at my house throughout each cleaning?
A: One, two, or three team members might be dispatched to clean a house. We aim to offer our team members the best chances for professional growth while tailoring the cleaning to our client’s demands. Together, we’ll determine how many cleaners will be in your house.
Q: If I sign up for long-term service, will the same person be in my home each time?
A: Every time we visit your home, we try our best to maintain the same team providing service. When a team member is absent, our office staff gets in touch with you in advance to find out if you would like have someone else clean instead of your usual cleaning specialist or to reschedule your appointment on a day when your favorite team member can do the cleaning.
Q: What time will you be at my home?
A: We advise you to sign up for service either at the start of the day or at the end if you would want us to visit your house at a specified hour. We provide you with a window of time for our arrival for lunchtime service. Additionally, some locations provide dispatch customer service alerts through our Team Mobility function, which will notify you when we are on route and remind you of your appointments. They will provide you details on your cleaning crew and give you the opportunity to follow their progress!
Pricing and Payments
Q: What are the rates of cleaning services?
A: Our pricing is completely individualized. We’ve learned from experience that each home is as distinctive as the individuals who live in it. Our prices are determined by a variety of criteria, including as your lifestyle, clutter, and the existence of pet hair. For further information, please get in touch with Chelsea’s Cleaning Services.
Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, checks, and cash. Payments are typically made after each cleaning service.
Q: Are there any contracts or commitments required?
A: No, there are no long-term contracts required. You can schedule services as needed, whether it’s a one-time cleaning or a recurring service.
Our Cleaning Staff
Q: Are your cleaners insured and bonded?
A: Yes, all of our cleaners are fully insured and bonded for your protection and peace of mind.
Q: How do you vet your cleaning staff?
A: Our cleaning staff undergo thorough background checks and are carefully screened before being hired. We also provide comprehensive training to ensure high-quality service.
Service Management
Q: What happens if I have to postpone or extend my cleaning appointment?
A: We understand that plans can change. Please notify us at least 24 hours in advance if you need to reschedule or cancel your appointment to avoid any cancellation fees.
Q: What occurs if the cleaning service does not meet my expectations?
A: Customer satisfaction is our top priority. If you are not satisfied with any aspect of our service, please contact us within 24 hours, and we will address the issue promptly.
Q: How do you handle special requests or instructions?
A: We are happy to accommodate special requests and instructions. Please inform us of any specific needs when scheduling your appointment or communicate directly with our cleaning teame.
Q: What is the difference between Chelsea’s Cleaning Services and another cleaning company?
A: More than just houses, individuals are taken care of by Chelsea’s Cleaning Services. We return your time to you so you can concentrate on what really matters. We have extensive experience in professional residential cleaning, which has allowed us to develop advanced, thorough processes that deliver unrivaled, worry-free results. That’s our specialty.
Q: What does Chelsea’s Cleaning Services offer that other cleaning companies don’t?
A: Chelsea’s Cleaning Services makes house cleaning easy for you by managing all the details of employment, including filing all required state and federal paperwork and paying taxes.. We oversee the quality and make sure we arrive at your house on the day you have scheduled. We are furthermore insured and bonded, so you won’t have to worry about break-ins, theft, or mishaps within your house.
Employment Opportunities
Q: I’m interested in working for you. How do I apply?
A: Please contact the Chelsea’s Cleaning Services careers opportunities. We will have different employment needs. The CEO or manager at office can discuss any pre-qualifications for employment, the application process, benefits, and pay structure based on the position.